Custom Transit Service Delivery Review Stakeholder Workshops

DABC has received the following notice from TransLink:

Dear HandyDART Stakeholder:

You’re invited!

In June 2016, the TransLink Board committed to undertake a review of the delivery model and policies for HandyDART. This was in response to a number of questions that had been raised at Board meetings, particularly around responsiveness to customer concerns, HandyDART and taxi service standards and quality, and the HandyDART service model and operations. This review will inform the Board of recommended changes to HandyDART policies and the service model.

Working with a project Stakeholder Advisory Committee composed of HandyDART customers, advocates, and front-line staff, we have identified key policies areas for change and are exploring service delivery model alternatives. Now, we want to hear your thoughts.

Background
TransLink initiated a Custom Transit Service Review in 2012 to understand how HandyDART could better meet the transportation needs of people with disabilities. As a result, positive changes have been made to the current service. Given recent customer feedback, the TransLink Board committed to undertake a deeper review of the design of HandyDART service delivery operations and service quality policies.

The current review considers best practices of peer agencies in other regions and input from key stakeholders with the goal of helping customers with disabilities get where they need to go safely and efficiently.

This is an ongoing review and no decisions have been made. Because of your extensive experience and knowledge of HandyDART service, we would like to invite you to participate in one of three Custom Transit Service Delivery Review Stakeholder Workshops which will take place on January 18 and 19. At this workshop, TransLink will share the changes that have been implemented since the completion of the last review in 2014, provide an overview of the service policies and delivery model alternatives that have resulted from the project process so far, and solicit your thoughts and opinions pertaining to the delivery model and policies.

Please RSVP by Wednesday, January 11, 2017 for one of the following three workshops by contacting Sarah Chung at sarah.chung@translink.ca or 778.375.6868, stating your preferred workshop date and time. If you require accommodation in order to participate in the dialogue, please contact Sarah to discuss your needs. Further information will be provided to registrants closer to the event dates.

Date:
Wednesday, January 18
Location:
Wosk Centre for Dialogue
580 West Hasting Street
Vancouver, B.C. V6B1L6
Time:
Registration: 1:15pm
Workshop: 1:30-3:30pm

Date:
Thursday, January 19
Location:
Pinetree Community Centre
1260 Pinetree Way
Coquitlam, B.C. V3B 7Z4
Time:
Registration: 11:45am
Workshop: 12:00-2:00pm

Date:
Thursday, January 19
Location:
Surrey City Hall
13450 104 Avenue
Surrey, BC V3T 1V8
Time:
Registration: 6:15pm
Workshop: 6:30-8:30pm

To ensure we hear from a variety of perspectives, we ask that organizations limit attendance to a maximum of three representatives. Note that a separate event is being organized for HandyDART operations staff.

If you are unable to attend a session in-person, we still want to hear from you. An online survey will be available for you to provide your feedback.

We look forward to working with you on this important project to shape the future of HandyDART service for Metro Vancouver. Do not hesitate to contact Sarah Chung at sarah.chung@translink.ca or 778.375.6868 if you have any questions.

Kind regards,
Sarah Ross
Director, System Planning
Louise Hearty
Director, Access Transit Service Delivery

To download the invitation, please click here.

TransLink Update on Compass Card Faregate Closure

DABC has received the following notice from TransLink:

TransLink is currently working toward the installation of new proximity-sensor entrances to allow hands-free fare gate access for customers with a disability that prevents them from tapping a Compass Card. We estimate the new entrances will be in place by the end of 2017.

In transitioning to this new system, all fare gates will be closed as of Monday, July 25th. While we will continue to strive to have attendants at the gates to assist customers, you may find fewer attendants than have been present during the initial Compass transition, and gates may at times be closed and unattended.

To ensure that our customers have gate access in these situations, TransLink is offering a number of options for customers unable to tap a Compass Card at the fare gates unassisted:

Station Assistance Program

• Please call 604.520.5518 on the day of your trip, at least 10 minutes before arriving at a station, to have an attendant assist you at the fare gates. If you are able to do so, you may also call this number when you are at the station for remote gate opening, wherein attendants located at the gate control centre (using video monitoring) can open the accessible gate remotely.

• While in-person assistance or remote gate opening are available for station arrival, assistance with exiting the gates at your destination station will always be provided by an in-person attendant, to provide the highest level of service possible. In cases when an attendant cannot be available due to a system operating issue, remote gate opening will be provided.

• In using the Station Assistance service, please wait as near to the accessible gate as you are safely and comfortably able to do. This way you are visible to gate control staff if remote gate opening is requested or required.

• While calls can be placed any time (during operating hours) on the day of your trip, we encourage customers to call if possible within two hours of station arrival, to best assist us with serving your needs.

Assistive Devices Program

• Please call 778.375.6864 to speak with TransLink’s Access Transit Planning group to discuss the possibility of receiving an assistive device to allow you to tap your Compass Card at the fare gates.

• The type of assistive device depends on the individual customer’s needs and abilities, but may include items such as a wristband, retractable lanyard, etc.

HandyCard Program

• Eligible customers can apply to receive a HandyCard, which provides free travel for an attendant.

The full accessibility of the transit system continues to be a top priority for TransLink, and we look forward to the upcoming installation of the new proximity-sensor entrances to provide hands-free gate access for customers with a disability that prevents them from tapping.

If you have a disability that prevents you from tapping unassisted and you are interested in being involved in the design of this permanent solution, please contact Access Transit Planning at 778.375.6864 to learn more.

News Release: Government provides Compass Cards to BC Bus Pass holders

The BC provincial government has issued this news release on the transition from the BC Bus Pass to Compass Cards.

https://news.gov.bc.ca/releases/2016SDSI0010-000507