New Initiative: Compliments and Concerns Phone Line Implemented by Vancouver Taxi Companies

May 4th 2012

Representatives from the BCCPD, Cerebral Palsy Association, CNIB, Vancouver’s Persons with Disabilities Advisory Committee and the Council of Senior Citizens Organizations of BC recently began meeting with Vancouver’s taxi providers. The companies that provide taxi service in Vancouver are:

– Black Top Cabs
– MacLure’s Cabs
– Vancouver Taxi
– Yellow Cab

These companies invited BCCPD to meet with them to hear our ideas about serving people with disabilities and we invited other stakeholders to the table.

A positive initiative that has resulted from our meetings is the implementation by the four companies of a central phone line for users to register their compliments and concerns about the service they have received. This will enable the companies to hear directly from people with disabilities and seniors about what is working well and what needs some work.

The phone number is 604-215-0472. If you want to comment about a particular ride please try and have as many details about the trip as possible such as the taxi license number, date and time of the trip.

Surrey Leader - HandyDart service not keeping up to demand: Critics

Article by Jeff Nagel
Published May 2nd, 2012

Rising demand for HandyDart rides from the elderly and disabled who can’t easily take regular buses is outstripping TransLink’s ability to deliver the custom transit service, advocates warn.

“There are always more and more people needing to use the HandyDart,” said Jane Dyson, executive director of the B.C. Coalition for People with Disabilities.

But service levels are frozen at about 600,000 annual service hours – likely until 2015 – and TransLink is simultaneously under pressure to carve savings out of the program after an efficiency review.

The result: more passengers being denied rides or offered a one-way trip only but no guarantee of a return trip.

“They may be able to get a ride from Richmond to Vancouver but when they want to get back it’s very difficult,” Dyson said. “A ride one way is pretty useless if you can’t get back.”

She’s heard complaints from passengers who say up to half of their trip requests are denied because the system is over-subscribed, and that trips are getting longer as dispatchers organize trips to pick up more passengers than before.

“For people who have health conditions like bladder issues, or bowel issues or breathing issues, that can be very challenging,” Dyson said, adding it is undercutting the reliability and usability of the system.

“We have to remember this is a service for people with disabilities and seniors. There needs to be some understanding of that built into a budget system.”

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New feature coming to BCCPD's magazine and e-newsletter

BCCPD is introducing a new column called “Everyday Resilience” in Transition magazineSeedling growing in a crack and a “Resilience Tip” in each issue of Our Voice, our monthly e-newsletter. Shelley Hourston, author of both columns, describes them below.
Don’t forget to sign up for our free e-newsletter at: and find information about Transition at our website: Your paid subscription helps us continue to do our work, but you can also read Transition free on our website.

In describing “Everyday Resilience,” Shelley says: We’ve all met resilient people—those who seem able to live through difficulties and challenges like illness, disability or loss of jobs, homes or loved ones. Often we assume that resilient people are extraordinary in some way—otherwise how could they be so resilient? I’ve made a hobby of studying resilience. I’m not sure why. I’ve not lived an especially difficult or challenging life but I have long been fascinated by the creative ways people adapt and live through tough times. This is what I’ve learned: 1) no one gets to the end of life without experiencing tough times and 2) everyone lives life one day at a time. The good news is that “everyday resilience” is all around us. If you’re reading these words, you have experienced resilience and you have played a role in someone else’s resilience. Like life, resilience happens one day at a time.

Research in the field of positive psychology offers insight and ideas for nurturing everyday resilience. Another ancient technique for building resilience is simply sharing stories about overcoming hard times. “Everyday resilience” is a new column which will appear regularly in Transition and shorter tips for building resilience will be published in BCCPD’s monthly e-newsletter, Our Voice. If you’re willing to share your story or resilience tip or if you have an idea for a story, please contact Shelley at or 604-875-0188 (toll-free 1-877-232-7400).