Careers

This page is updated with DABC job and volunteer opportunities, as they arise.

Program Assistant, Access DTC & Tax AID

Open: January 15, 2026
Closes: January 30, 2026
Location: Vancouver BC
Category: Community and Social Services
Type: Full-time
Salary: $48,000 – $52,000 depending on experience

DABC is seeking a Program Assistant for our Tax AID and Access DTC programs. This role contributes to maintaining the quality and sustainability of program services. The Program Assistant will assist managers of both the Tax AID and Access DTC teams in supporting the day-to-day operations of both programs by supporting client intake and inquiries, maintaining program policies and procedures, developing program materials, coordinating outreach activities, and other tasks as reasonably required.

Responsibilities:

  • Working alongside the Tax AID and Access DTC Program Managers,
  • Respond to client inquiries over the phone, email, and in-person
  • Screen clients for eligibility of Access DTC and Tax AID services and conduct initial client intake
  • Ensure regular update of any program materials, including program manuals, educational resources, community resources and contacts list
  • Maintain and organize physical and digital files, as well as other program materials in the office
  • Provide accurate statistical information on participant activities for evaluations and reporting purposes
  • Provide information and support to people with disabilities on the DTC, RDSP, CDB, and other tax related issues
  • Keep up to date on any changes to policy and procedures relevant to the Access DTC and Tax AID programs
  • Liaise with community partners to schedule and arrange specific outreach activities
  • Assist in the development of marketing and communications strategies
  • Support the Tax AID and Access DTC advocates with daily tasks

The successful applicant must: 

  • Have a minimum 2 years combined post-secondary education and/or applicable work experience
  • Have strong verbal and written communication skills and the ability to communicate complex concepts in plain language
  • Have excellent interpersonal skills and the ability to work effectively with clients and staff across many diverse backgrounds
  • Be self-motivated, adaptable, and able to work effectively with a team as well as independently
  • Maintain a professional, respectful, and empathetic demeanor with clients and have the ability to manage client expectations as it relates to the capacity and scope of DABC’s services
  • Have excellent organizational and critical thinking skills
  • Be computer literate and proficient with Microsoft Office software, specifically Excel, Word and Outlook.
  • Maintain the integrity and confidentiality of client information
  • Be able to manage and sort through a significant volume of incoming communication.

For full details, visit our blog.

Volunteer Tax Preparers: Tax AID DABC

Who We Are

Since 1977, Disability Alliance BC (DABC) has been a provincial, cross-disability voice in British Columbia. We champion issues impacting the lives of people with disabilities through our direct services, community partnerships, advocacy, research, and publications.

Our mission: to support people, with all disabilities, to live with dignity, independence, and as equal and full participants in the community.

Program Description

Tax AID DABC partners with the Together Against Poverty Society, the Ki-Low-Na Friendship Society, and the Active Support Against Poverty Society, to provide free support to people with disabilities across BC to file their taxes.

Job Description

DABC is seeking several volunteers who are passionate about community work to join our Tax AID program, year-round. Volunteers will work one-on-one to assist people with disabilities with their income taxes, with supervision of the Senior Tax Advocate. Volunteers will work remotely and will be able to set their own schedule.

Skills and Assets

Successful Volunteers must have:

  • 2+ years of experience with client tax filling, including self-employment taxes
  • Good computer and technology skills; (Microsoft Office Suite, experience working with UFile is an asset)
  • Excellent attention to detail
  • Excellent communication and interpersonal skills
  • A strong desire to help and serve our community of people with disabilities
  • An ability to maintain strict confidentiality

Successful Volunteers must also be able to:

  • Pass a Criminal Record Check
  • Obtain an EFILE number (personal tax filings are current; no outstanding tax debt; not in bankruptcy)

Duties

  • Complete income tax returns in accordance with Revenue Canada guidelines
  • Report questions or concerns to the Income Tax Clinic supervisor

Benefits of Volunteering

  • Help individuals get or maintain uninterrupted access to benefits and credits
  • Give back to the community
  • Increase personal tax knowledge
  • Gain new skills and improve existing ones
  • Receive training, support, and reference materials including free tax software

Training and Orientation

  • Orientation to Tax AID DABC programs, policies, and procedures
  • Canada Revenue Agency online webinars
  • Virtual supervision by Income Tax Clinic supervisor

Application Deadline: rolling application until all spots are filled

DABC is an open and diverse organization that promotes inclusive hiring practices. We encourage applications from qualified applicants who identify as visible minorities, Indigenous persons, and of all sexual orientations, gender expressions and identities. People with disabilities are especially encouraged to apply.

If you are interested in applying, please submit a resume to Cynthia Minh, Director, Tax AID, cynthia@dabc.ca (Please indicate “Volunteer Tax Preparer” in the email subject line.