DABC is seeking an Administrative Assistant!

DABC is seeking a permanent, part-time Administrative Assistant to join our Advocacy Access Team at our reception. Our volunteer receptionist staff are often the first face or voice that a client interacts with when connecting with DABC. The successful candidate will exhibit an empathetic and professional attitude and will respond to inquiries about our services as well as offer referrals to other community-based resources. DABC provides a variety of services that assist clients with applying for provincial and federal disability benefits, registered disability savings plan, tax filings and tax credits, legal aid, and accessible housing. The successful candidate will be working with, and partly supervising the volunteer reception staff in-person at the front desk of DABC’s office in downtown Vancouver. All of our reception volunteers are people living with disabilities.
Under the supervision of the Advocacy Access and Access RDSP Program Managers, the Receptionist will carry out the following responsibilities and tasks:
  • Respond to client inquiries over the phone, email and in-person
  • Screen clients for eligibility of our services and conduct intake of client contact information for our waitlists
  • Work in collaboration with program staff to maintain a regularly updated collection of community resources and contacts
  • Keep detailed and accurate records of visitor requests and of calls/emails received
  • Assist the Advocacy Access team by communicating with clients on follow up questions and issues as they arise.
  • Assist the Advocacy Access team by supporting program evaluation activities
  • Maintain an organized desk reception space and filing system
Find more information about the job posting and how to apply: here.