Book Your Tax Appointment

PLEASE NOTE: We’re experiencing a high volume of calls and emails at the moment. If your request is urgent, please mark your email with the heading “URGENT”. We will get back to you as soon as possible.

Hours of Operation

Our service hours are Monday to Friday, from 8:30 am-4:30 pm.


If you have any tax related questions, it will take at least 2-3 days to receive a response.

Urgent Tax Matters

Due to the volume of requests we receive, we cannot guarantee we can support you with your tax issue if you require immediate assistance. We encourage you to make use of other resources or go to Find a tax clinic in your area (

Tax Appointment Request Form

Our services cover BC including Great Vancouver, Victoria, Kelowna and Prince George.

Our services are FREE and year-round.

Please visit our On-line Appointment booking site on Jane App. You can also call 236‑477‑1717 or 1‑877‑940‑7797 to book an appointment.

Appointment Type What you need to submit Do you need to attend the meeting?

Tax AID waiver formYes: Bring your photo ID and tax slips to the meeting
Tax AID waiver form
and email your tax slips to your Advocate
No: however, you should be available at your appointment time
Phone Tax AID waiver form Yes: Bring your photo ID and tax slips to the meeting
How to meet your advocate:  

  • By video conference:  you will receive a virtual meeting invitation link, including our Tax AID Intake and Waiver Form. You need to join the meeting on your appointment date.  
  • By email or phone: you need to have your documents ready for your appointment date.    

Mail out services

We also offer our services by mail. To get in touch with this service, contact us using the information below and an advocate will contact you for further follow-up. If you need us to mail your form, you can use the address below:   Attention: Tax AID Program  Disability Alliance BC  #1450-605 Robson Street,  Vancouver, BC, V6B 5J3 

Complicated tax matters 

You may have tax matter that are more complex and require more assistance. For example: 

  • self-employment income* or employment expenses (vehicle expense)
  • business or rental income and expenses; capital gains or losses
  • bankruptcy
  • deceased individuals

If you have complicated tax matters, please directly send an email to make special

If you have any questions, please contact: 

Tax AID Direct Line-Local: 236-477-1717  Tax AID Direct Line-Toll Free: 1-877-940-7797