New Initiative: Compliments and Concerns Phone Line Implemented by Vancouver Taxi Companies
May 4th 2012
Representatives from the BCCPD, Cerebral Palsy Association, CNIB, Vancouver’s Persons with Disabilities Advisory Committee and the Council of Senior Citizens Organizations of BC recently began meeting with Vancouver’s taxi providers. The companies that provide taxi service in Vancouver are:
– Black Top Cabs
– MacLure’s Cabs
– Vancouver Taxi
– Yellow Cab
These companies invited BCCPD to meet with them to hear our ideas about serving people with disabilities and we invited other stakeholders to the table.
A positive initiative that has resulted from our meetings is the implementation by the four companies of a central phone line for users to register their compliments and concerns about the service they have received. This will enable the companies to hear directly from people with disabilities and seniors about what is working well and what needs some work.
The phone number is 604-215-0472. If you want to comment about a particular ride please try and have as many details about the trip as possible such as the taxi license number, date and time of the trip.
