Transition Magazine: Editorial (Spring 2024)

Photo of Chantelle MacIsaac. She is smiling and wearing a dark purple shirt. She has shoulder length brown hair.

This editorial was written by Chantelle MacIsaac, Senior Manager of Interdepartmental and Strategic Initiatives at MOSAIC. It originally appeared in the edition of DABC’s Transition magazine, Welcome to BC: Challenges and Supports for Newcomers with Disabilities (Spring 2024).

Read the full edition in PDF format here and in text-only format here.

If you’re interested in contributing to Transition as an individual or an organization, please email


Imagine being a newcomer to Canada. You need to navigate a new culture and new systems, with rules that are written and unwritten, spoken and unspoken–all through a second language.

Newcomers to Canada experience many varied challenges in the settlement process. The road to stable housing, employment and community inclusion can be a windy one, with frustrating detours along the way.

Then imagine also living with a disability. All these challenges are multiplied.

You will face a dizzying array of services, and complicated eligibility and application processes for government and community programs. Systemic ableism will create further roadblocks for you because services, policies and spaces are often designed without people with disabilities in mind, despite 1 in 4 Canadians having a disability.

Newcomers who are looking for information and support also find that immigration and disability services are often not available through the same organization. Immigrant services have not always had training in disability-aware services and disability services may not have the tools or capacity help newcomers settle safely in our communities.

A final and crucial piece of the settlement challenge for newcomers living with disability is mental health. Immigrants and refugees too often arrive in Canada having experienced trauma, such as social instability or violence, domestic violence or the perils of the journey to Canada itself. The ability to offer mental health supports and trauma-informed services is vital to truly meet the needs of these newcomers.

As a result of these intersectional barriers, newcomers with disabilities may find a closed door when they reach their destination here in BC and Canada.

Work Supporting Newcomers

In 2022, MOSAIC launched a program called the Accessibility for Newcomers Program to begin addressing some of these barriers.

With initial funding from the City of Vancouver and additional funding from Immigration, Refugees and Citizenship Canada (IRCC), MOSAIC has developed a circle of care approach where newcomers with disabilities complete a needs assessment with multilingual settlement workers and receive supported referrals to settlement, employment and disability services.

Participants are connected to multilingual programming within MOSAIC, such as WorkBC and employment services, violence prevention programs, legal advocacy pertaining to tax benefits, 2SLGBTQIA+ programming, seniors clubs and multilingual settlement workers.

Before making referrals to external services, staff first “knock on the door.” If no one answers, or when someone answers but doesn’t invite the client in, we support clients to navigate their way to another door. This approach facilitates successful connections to programs and services, and reduces frustration and isolation.

In addition to this program, MOSAIC led focus groups at a 2022 newcomers’ forum (please see Newcomers Speak Out at Forum on page 6). We also led a group at a 2023 forum on Mental Wellness for People with Disabilities, with the aim of amplifying the impact of people with lived experience on the services designed to support them.

The theme that emerged out of the Mental Wellness focus groups with newcomers with disabilities was the importance of community connection and belonging.

To meet this call, the Accessibility for Newcomers Program plans to enhance services in the coming year with regularly scheduled activities for newcomers with disabilities to come together, network, socialize and create community. Check out the program website for emerging opportunities to be a part of the community!

We are also jointly offering a new program in partnership with Disability Alliance BC (please see MOSAIC and DABC Partner to Support Newcomers on page 9) called the Newcomers with Disabilities project. With this program, we hope to build a service that not only better meets the needs of newcomers, but provides a model for intersectional community programs.

In This Transition

In this Transition, you’ll see more pieces of the big picture for newcomers. Race and Disability Canada talks about their work gathering the experiences of racialized people with disabilities, and their calls to action for education and training. You’ll learn more about the Newcomers with Disabilities forum and hear directly from newcomers about their settlement challenges. Plus, you’ll see more details about our newcomers partnership with DABC.

Last but not least, you’ll find out how to connect with some of the key groups offering information, support and resources to newcomers with disabilities.

Chantelle MacIsaac is the Senior Manager of Interdepartmental and Strategic Initiatives at MOSAIC, and oversees the Volunteer Program and Accessibility Services. Chantelle values and creates space for the voices of people who will utilize the services to be heard.

Accessibility for Newcomers Program Url:

Thinking about starting monthly donations to DABC? Now's the time!

As we near the end of March, now is the best time to start a new monthly donation to DABC via — as we will receive an extra $20 from the site for each new monthly donor who signs up by March 31.

Click the link here to set up your monthly donation today:

Being a monthly DABC donor is a special kind of support that grows over time— remember to choose a recurring gift size that you can see yourself feeling good to sustain long-term. As inspiration, here is a quote from donor Johanna Bleecker:

“I briefly worked for Disability Alliance BC in 2020. During that time, I had the opportunity to see firsthand how impactful the programs are and how dedicated the staff are to their clients and the organization’s mission. DABC helps people with disabilities navigate an extremely difficult system, while working to change that system for the better. 

As a queer person, I was extra impressed by the fact that while I was working there, DABC held a comprehensive staff training on working with transgender clients. I signed up as a monthly donor as soon as I stopped working at DABC, and I’ve been donating ever since. 

I have worked and volunteered with nonprofits for many years and monthly donations, no matter the amount, make a huge difference in the ability of nonprofits to plan ahead and have stability in their work. It’s exciting to get my year-end tax receipt and see how much my monthly donations have added up to, especially since the monthly donations are so easy to factor into my budget that I don’t even notice when they’re going out. 

As someone with an invisible illness and who has many friends and family members with disabilities, I dream of a world where everyone could easily access the care and support that they need when they need it. DABC helps us work with the world we’ve got, and they do it with so much care and compassion. I’m proud to be a monthly donor, and I hope I will inspire others to sign up as monthly donors as well.”

April 30th is the Tax Filing Deadline!

Calendar with red push pins in it. Tuesday the 30th is circled in red.

If you haven’t yet filed your 2023 income taxes, there’s still time! The deadline for filing 2023 income taxes is Tuesday, April 30th, 2024.

If you are a person with a disability living in BC on a low income, Tax AID DABC can help with filings for current and previous years. We offer one-on-one tax filing assistance in person, by phone, and by video conference.

Did you know that Tax AID DABC also offers drop-off tax filing services? If your tax situation is simple, you can drop off your tax information to our advocates for faster support. Bring your ID and tax slips to our office and pick up your package once your taxes have been completed. DABC’s office is located at 1450-605 Robson Street, Vancouver.

Regardless of whether you just drop off your tax info or meet with an advocate for assistance, please ensure that you have all of your tax slips ready in advance.

To access our online booking service or for contact info, please visit our website: