Job Posting: Program Coordinator, Tax AID & Access RDSP
Who We Are
Since 1977, Disability Alliance BC (DABC) has been a provincial, cross-disability voice in British Columbia. We are a non-profit, charitable organization that champion issues impacting the lives of people with disabilities through our direct services, community partnerships, advocacy, research and publications.
We work to support people with all disabilities to live with dignity, independence and as equal and full participants in the community.
Description of Programs
Tax AID is a DABC program that partners with the Together Against Poverty Society, the Ki-Low-Na Friendship Society, and the Active Support Against Poverty Society, to provide free support to people with disabilities across BC to file income taxes for current and previous years. In addition to simple tax filing, we help with self-employment income, outstanding amounts owed to the Canada Revenue Agency (CRA), applying for other tax related government programs/benefits, and matters related to financial literacy.
Access RDSP is a DABC program in partnership with Plan Institute and the BC Aboriginal Network on Disability Society (BCANDS). This program is part of the financial literacy arm of our Advocacy Access Program. Building on the work of our collaborative partnership, the objective of this program is to promote the Registered Disability Savings Plan (RDSP) and the Disability Tax Credit (DTC) across BC, and to assist people with disabilities to access the DTC and open an RDSP.
DABC is seeking a Program Coordinator for our Tax AID and Access RDSP programs. This role contributes to maintaining the quality and sustainability of program services. The Program Coordinator will assist the Director of Tax AID & Access RDSP in supporting the day-to-day operations of both programs by managing client intake and inquiries, maintaining program policies and procedures, developing program materials, participating in strategic planning for both programs, coordinating outreach activities, and other tasks as reasonably required.
The position will be based out of DABC’s Vancouver office but may require occasional travel to other BC communities.
Under the supervision of the Director, Tax AID & Access RDSP, the Coordinator will carry out the following responsibilities and tasks:
- Respond to client inquiries over the phone, email, and in-person
- Screen clients for eligibility of Access RDSP and Tax AID services and conduct initial client intake
- Ensure regular update of any program materials, including program manuals, educational resources, community resources and contacts list
- Maintain and organize physical and digital files, as well as other program materials in the office
- Provide accurate statistical information on participant activities for evaluations and reporting purposes
- Provide information and support to people with disabilities on the DTC, RDSP, and other tax related issues
- Keep up to date on any changes to policy and procedures relevant to the Access RDSP and Tax AID programs
- Liaise with community partners to schedule and arrange specific outreach activities
- Assist in the development of community awareness and outreach strategies through a variety of means including the development of educational materials, delivery of workshops, and establishment of new community partnerships
- In consultation with the Communications Coordinator, assist in the development of marketing and communications strategies
- Lead tasks and activities related to key projects and community partnerships
- Support the Tax AID and Access RDSP advocates with daily tasks
Working hours: This position is for 32 hours/4 days a week. The office hours at DABC are 8:30 am to 4:30 pm.
The successful applicant must:
- Be able to work effectively with people with disabilities from a client-centered approach
- Have a minimum 2 years combined post-secondary education and/or applicable work experience
- Have strong verbal and written communication skills and the ability to communicate complex concepts in plain language
- Have excellent interpersonal skills and the ability to work effectively with clients and staff across many diverse backgrounds
- Be self-motivated, adaptable, and able to work effectively with a team as well as independently
- Maintain a professional, respectful, and empathetic demeanor with clients and have the ability to manage client expectations as it relates to the capacity and scope of DABC’s services
- Have excellent organizational and critical thinking skills
- Be computer literate and proficient with Microsoft Office software, specifically Excel, Word and Outlook.
- Maintain the integrity and confidentiality of client information
- Be able to manage and sort through a significant volume of incoming communication.
The following are strong assets for this position:
- Working knowledge of federal tax and financial programs for people with disabilities including the Disability Tax Credit, Registered Disability Savings Plan, Canada caregiver amount and other deductions
- Knowledge of tax law
- Experience with community outreach or program planning
- Experience in the non-profit sector
- Experience with a disability and/or supporting people with disabilities
- Knowledge and understanding of community resources available to people with disabilities
- Understanding of anti-oppression principles
- Experience working with design tools including Canva, or Adobe Creative Suite
- A driver’s license
- Salary will be $40,000 per year with the potential for hours to be increased from 32 to 40 hours per week based on future funding.
- This position offers the following benefits after the successful completion of a three-month probationary period:
- 12 days of paid vacation annually
- 14.4 0 days of paid sick leave annually
- 100% of the cost of extended health and dental care benefit premiums
- A generous Health Spending Account program
- 2 weeks of paid time off during DABC’s annual holiday office closure in December.
DABC is an open and diverse organization that promotes inclusive hiring practices. We encourage applications from qualified applicants who identify as visible minorities, Indigenous persons, and of all sexual orientations, gender expressions and identities. People with disabilities are especially encouraged to apply.
Please submit a resume and brief covering letter addressed to Cynthia Minh, Director, Tax AID & Access RDSP at email@example.com. No phone calls please.
Applications are due no later than 4:30 p.m. on December 8, 2023. DABC welcomes all applications, however, only shortlisted applicants will be contacted for an interview.