Have your say on ride-hailing services in BC

The Province of BC is seeking feedback from the public on ride-hailing services (Uber, Lyft etc.) within BC.

Background

  • In 2019, BC put a framework in place to enable ride-hailing.
  • In 2023/24, a Special Committee to Review Passenger Directed Vehicles made recommendations related to items such as vehicle supply, safety, employment, environmental impacts, and service to rural and remote communities. On November 16th, 2023, DABC made a presentation to the Special Committee. DABC’s Cynthia Minh identified numerous issues that people with disabilities often face when accessing passenger directed vehicles, and made seven recommendations that could help address the issues identified. You can find full information here.
  • Additionally, Lower Mainland resident Martin Bauer complained to the BC Human Rights Tribunal that Uber’s lack of wheelchair accessibility was discriminatory under BC’s Human Rights Code. On March 1st, 2024, the Tribunal ordered Uber to pay Mr. Bauer $35,000 and offer accessible rides in the Lower Mainland within the next 12 months.

Consultation Process

The Province’s current consultation process on ride-hailing focuses on understanding policy issues related specifically to legislation and regulation. The Ministry is also working to respond to program-related recommendations of the Special Committee.

The Province is committed to adjusting the current ride-hailing framework and making targeted improvements to optimize the way it functions.

As part of this consultation process, the Province would like your answer to the following questions. If you’d like to help shape the way the ride-hailing framework will look in future, please submit your answers to the questions below to PDVEngagement@gov.bc.ca.

If you would like to submit your answers anonymously, you are welcome to share them to DABC at feedback@dabc.ca, and we will ensure that your answers are shared with the Province without your personal information. If so, please include “ride-hailing services” in the subject line of your email.

Questions

  1. Provision of taxi number
    • Can you help us understand if/how receiving a taxi identification number at time of booking would improve user experience?
  2. Taxi Bill of Rights

    • Are you aware of the Taxi Bill of Rights program and associated complaint mechanisms, and do you have any experience with them?
  3. Funding programs

    • What opportunities do you see where financial support would improve accessibility in the taxi and ride hail sector?
    • Are there other transportation services beyond the taxi and ride hail sector where the province should consider directing accessibility funding?

Accessible Parking Exemptions

Graphic with blue background and text in white and dark blue stylized boxes that says "Did you know? All resident permit parking in Vancouver is available to vehicles with accessible parking placards for up to 3 hours" There is an orange and white megaphone in the bottom left corner and a large question mark on the right side of the text boxes.

Did you know that in Vancouver, BC, vehicles displaying a SPARC BC accessible parking permit can access resident permit parking and resident parking only, for up to 3 hours? And No Parking Zones for 30 minutes while actively loading or unloading people or materials?

All accessible parking exemptions are listed here: https://vancouver.ca/streets-transportation/accessible-parking.aspx.

ICBC Rebate

Today, together with the B.C. Government, ICBC announced that it is providing a one-time $110 rebate for customers who had an active eligible policy in February 2024. Basic rates will also stay the same until March 31, 2026.

If you have any questions regarding this rebate, visit ICBC’s website at https://icbc.com/insurance/2024rebate.

Read the full press release here: https://news.gov.bc.ca/releases/2024PSSG0023-000698.