What to do if you are eligible for but have not received the $600 federal COVID-19 payment

Beneficiaries of federal disability benefits in 2020 were eligible to receive a $600 one-time payment in recognition of extraordinary costs incurred during COVID-19.

If you were approved for the DTC as of mid-September 2020, you should have received your payment in October. Those approved as of November 25, 2020 should have received a payment in January. Those who applied for the DTC after this date may be expecting a payment in the Spring.

If you had the DTC or were approved by November 25, 2020 and you haven’t received your $600, there may be a problem with your payment.

Here are some steps you can take:

1.      Check your DTC eligibility by logging into your MyAccount or calling the CRA at 1-800-959-8281. Make sure your address and banking information is up to date.

2.      Call the CRA at to check that you’re on the list to receive a payment. You should have been entered automatically but this is a common procedural error. Once you’ve been added to the list, your payment should come in the Spring.

3.      If you’ve confirmed that all your information is correct, and you are already on the list, but you still haven’t received payment, call 1-800-277-9914 and they’ll investigate further.

The deadline to resolve issues is February 25th.