On January 2nd, TransLink announced the following:

• Starting January 11th, HandyDART hours will be extended to 2:00 am.
• Customers can start booking late-night trips on Sunday, January 4.
• HandyDART dispatch service hours will also be extended and available to answer customer questions until 2 am.
  • Customers can call 604.575.6600 and select option 1 to book an advance trip, or option 3 to speak with a dispatcher.
  • The window to book trips in advance will remain the same (8 a.m. to 6 p.m., with a 4 p.m. deadline for next-day service).
• TransLink has partnered with Spare, a Vancouver-based tech company, to deliver software upgrades that could significantly improve the overall customer experience. The software is currently still in development and will likely launch in 2027.
  • The current HandyDART phone line will remain as a booking option after the software has been introduced. 

DABC is pleased to learn of these positive changes, which will provide HandyDART users with more flexibility and increase their ability to participate in society.

Read TransLink’s media release for more information.

TransLink is now accepting applications for both the Access Transit Users’ Advisory Committee and HandyDART Users’ Advisory Committee until Sept. 14.

The Purpose of the Access Transit Users’ Advisory Committee (UAC) is to advise TransLink on improvements to the accessibility of their conventional transit services (Bus, SkyTrain, SeaBus and West Coast Express). The Committee provides accessibility-related advice on TransLink plans, programs and other initiatives and is comprised of persons with disabilities, seniors or their representatives. UAC members are people with disabilities, seniors, or individuals who support people with disabilities and/or seniors.

The purpose of the HandyDART Users’ Advisory Committee (HDUAC) is for HandyDART customers and their representatives and stakeholder groups to provide advice and guidance on HandyDART plans, programs and other initiatives, and to advise TransLink on matters to improve HandyDART service for customers. HDUAC members are individuals who use HandyDART, or people who provide support for people who use HandyDART.

For more information and to apply, please click one of the links for each of the committees.

Apply to Access Transit Users’ Advisory Committee

Apply to HandyDART Users’ Advisory Committee

Are you concerned about Translink’s increasing use of taxis to perform HandyDART trips? Are you worried about the service’s lack of public accountability?

Join the Save Our HandyDART! Virtual Townhall

DATE: Wednesday, September 20th
TIME: 5:00 PM – 6:30 PM PDT
LOCATION: Online, via Zoom
REGISTER: