equal access

Playland/PNE Experience Survey

August 16, 2024 by DABC

Equal Access Collective is focusing on making PNE/Playland accessible and inclusive. Playland and the PNE are beloved and iconic tourist destinations in the City of Vancouver cherished by countless visitors each year. To ensure that this vibrant theme park continues to thrive and attract a diverse audience, it is essential that it remains accessible to everyone.

Playland Experience Survey: Equal Access Collective has created a survey to collect data that will reflect user experience and showcase the necessity for accessibility in Playland and the PNE.

Please submit your response and share with your network!

https://equalaccesscollective.weebly.com/

EAC identified numerous barriers to accessibility that underscore the need for an inclusive experience and the obligation to accessibility that is vital for the park’s ongoing success.

Playland and PNE Accessibility Webpage

The webpage at pne.ca/accessibility has limited information on accessibility.

Parking

Accessible parking spaces are very limited and are not conveniently located near the park entrance.

Entrance Fee

Full price admission is charged to persons with disabilities (PWDs) despite rides and attractions being inaccessible. The “Access 2 Program” offers a 2-for-1 discount, but this information is not prominently displayed, and the program is only available through Guest Services or phone.

Accessible Washroom Facilities

There is only one accessible restroom at Playland, located near Scoops Ice Cream, which is not easily found.

Accessible Rides and Attractions

There are no wheelchair-accessible rides or attractions, and no rides accommodate safe transfer from a wheelchair.

Boarding Rides

PWDs must independently seek assistance for boarding rides, and many rides are not accessible.

Shows and Concerts

Accessible seating in the Pacific Coliseum is limited and located far from the stage. PNE concerts and shows (e.g. Flying Fools High Dive Show) lack designated accessible viewing areas.

Lineups for Rides and Attractions

Long lineups can be problematic for individuals with disabilities who may have difficulty standing or waiting for extended periods or managing heat.

Food Booths

Inconsistent counter heights at food booths create accessibility challenges, with some counters too high for safe use.

Staff

Staff are not fully knowledgeable about accessible accommodations and services.

Playland/PNE Experience Survey

Disability Alliance BC updated their status.

Open by Appointment Only

Disability Alliance BC offers the following ways to access our services: over the phone, virtually, or in-person at our office located in downtown Vancouver. As the demand for our services is very high, we do not take walk-in appointments.

Playland/PNE Experience Survey

Disability Alliance BC updated their status.

Open by Appointment Only Disability Alliance BC offers the following ways to access our services: over the phone, virtually, or in-person at our office located in downtown Vancouver. As the demand for our services is very high, we do not take walk-in appointments.

Open by Appointment Only

Disability Alliance BC offers the following ways to access our services: over the phone, virtually, or in-person at our office located in downtown Vancouver. As the demand for our services is very high, we do not take walk-in appointments.