On January 2nd, TransLink announced the following:

• Starting January 11th, HandyDART hours will be extended to 2:00 am.
• Customers can start booking late-night trips on Sunday, January 4.
• HandyDART dispatch service hours will also be extended and available to answer customer questions until 2 am.
  • Customers can call 604.575.6600 and select option 1 to book an advance trip, or option 3 to speak with a dispatcher.
  • The window to book trips in advance will remain the same (8 a.m. to 6 p.m., with a 4 p.m. deadline for next-day service).
• TransLink has partnered with Spare, a Vancouver-based tech company, to deliver software upgrades that could significantly improve the overall customer experience. The software is currently still in development and will likely launch in 2027.
  • The current HandyDART phone line will remain as a booking option after the software has been introduced. 

DABC is pleased to learn of these positive changes, which will provide HandyDART users with more flexibility and increase their ability to participate in society.

Read TransLink’s media release for more information.

TransLink is now accepting applications for both the Access Transit Users’ Advisory Committee and HandyDART Users’ Advisory Committee until Sept. 14.

The Purpose of the Access Transit Users’ Advisory Committee (UAC) is to advise TransLink on improvements to the accessibility of their conventional transit services (Bus, SkyTrain, SeaBus and West Coast Express). The Committee provides accessibility-related advice on TransLink plans, programs and other initiatives and is comprised of persons with disabilities, seniors or their representatives. UAC members are people with disabilities, seniors, or individuals who support people with disabilities and/or seniors.

The purpose of the HandyDART Users’ Advisory Committee (HDUAC) is for HandyDART customers and their representatives and stakeholder groups to provide advice and guidance on HandyDART plans, programs and other initiatives, and to advise TransLink on matters to improve HandyDART service for customers. HDUAC members are individuals who use HandyDART, or people who provide support for people who use HandyDART.

For more information and to apply, please click one of the links for each of the committees.

Apply to Access Transit Users’ Advisory Committee

Apply to HandyDART Users’ Advisory Committee

DABC recently submitted our recommendations for Budget 2026 to the Select Standing Committee on Finance and Government Services. Our submission is below. 

You can also download a copy of our submission here and learn more about the consultation process here: https://consultation-portal.leg.bc.ca/consultations/40.

Please note that we were only able to submit a maximum of three recommendations. We made additional recommendations in our election priorities document, which was sent to each political party in September 2024. You can see our post about this here and download the document here.

Disability Alliance BC (DABC) is a provincial cross-disability non profit organization and registered charity, advocating for the rights of people with disabilities. The focus of our submission will be on ensuring that the BC Government invest in programs which will improve the financial security of low-income people with disabilities across our province, particularly focused on Disability Assistance, Public Transportation, and Affordable, Accessible Housing.

Recommendation 1 (300 characters): Indexing Disability Assistance rates to inflation, and removing clawbacks from employment insurance income and spousal income for people on Disability Assistance.

Explanation (2000 characters):

DABC calls upon the BC government to make good on their commitments to poverty reduction as listed on page 34 of the 2024 Poverty Reduction Strategy, specifically: “considering the case for indexing rates to inflation”, and “Considering income exemptions that could stack benefits and help people retain more income – Examples could include changing the rules around spousal income or exempting federal benefits like Employment Insurance from income.”

People on PWD deserve to feel financially secure; they should have reassurance that their PWD income will increase if inflation increases; and they should feel secure in knowing they can access their federal right to Employment Insurance (EI) without having their PWD income clawed back.

EI should be treated as a form of earned income, not unearned income, because workers contribute their employment earnings to EI through a deduction in their pay cheque. Everyone who pays EI premiums can rely on EI benefits being there when they need them, including PWD clients, however the difference is that PWD clients “are required to pursue and accept the other income or means of support,” meaning that they must accept EI if they are eligible, but have no recourse to stop their PWD income from being clawed back. We believe this clawback of EI benefits discriminates against PWD clients, which hinders them from escaping the cycle of poverty.

Lastly, people with disabilities who need to access Disability Assistance should feel financially secure without relying on income from their spouse or partner. Relying on spousal income expects that the non-disabled partner is responsible for the disabled partner’s livelihood and well-being. The current PWD system is actively encouraging people on PWD to remain single or make it very difficult to obtain and sustain a relationship. The spousal cap is in direct opposition with a person’s right to independence and equal opportunity, and therefore discriminates against people with disabilities.

Recommendation 2: Streamlining the provincial bus pass program for people with disabilities to include HandyDART rides.

Explanation:

DABC calls upon the provincial government to make good on a campaign promise within the BC NDP’s action plan that was launched ahead of last year’s election, namely “Improve transit for people with disabilities by bringing BC’s HandyDART service into government, instead of sub contracting the service to a private company.” DABC wishes to see HandyDART brought within government control not only because it will guarantee greater accountability to the public and the disability community on the state of its operations, but will also pave the way for HandyDART to more easily become integrated into the BC bus pass program, which is available to seniors and people on Disability Assistance.

Transport 2050 states that its goal is “a “fairer and more just and inclusive transportation system that truly delivers on the promise of Access for Everyone.” A more inclusive public transportation system would involve bringing HandyDART into the BC bus pass program so that low income people with disabilities who are unable to navigate conventional public transit would be able to access this much-needed service. Currently, people on Disability Assistance have to pay out of pocket for HandyDART, which we believe is a form of financial exclusion.

Recommendation 3: Build more affordable, accessible housing that includes two, three, and four-bedroom units.

Explanation:

While DABC is heartened to hear of the BC Government’s investments being made to combat the housing crisis in our province, people with disabilities in need of accessible, affordable housing are falling through the cracks.

DABC’s Right Fit program is the only program of its kind in Canada that matches wheelchair users to accessible housing. In our experience detailing the inventory of accessible housing in Metro Vancouver, we have observed a strikingly critical gap of multi-bedroom accessible housing. The vast majority of accessible units that have been built over the past few decades are one-bedroom or studio units. This neglect for multi-bedroom accessible units actively excludes families, particularly newcomer families, in need of accessible housing. There are over 70 families on our waitlist that have waited years for a multi-bedroom accessible unit to become available. Instead, they have no choice but to live in in-accessible housing, which by the Canadian definition, are considered homeless; they are the unseen and unserved component of the homeless population.

DABC calls upon the provincial government to make dedicated commitments to building multi-bedroom accessible units, as well as providing targeted financial support through rental subsidies for low income people with disabilities who have been priced out of the rental housing market. Rental subsidies are crucial to reducing the effect of poverty on people with disabilities who depend upon a scarce supply of accessible, affordable housing.