On January 2nd, TransLink announced the following:

• Starting January 11th, HandyDART hours will be extended to 2:00 am.
• Customers can start booking late-night trips on Sunday, January 4.
• HandyDART dispatch service hours will also be extended and available to answer customer questions until 2 am.
  • Customers can call 604.575.6600 and select option 1 to book an advance trip, or option 3 to speak with a dispatcher.
  • The window to book trips in advance will remain the same (8 a.m. to 6 p.m., with a 4 p.m. deadline for next-day service).
• TransLink has partnered with Spare, a Vancouver-based tech company, to deliver software upgrades that could significantly improve the overall customer experience. The software is currently still in development and will likely launch in 2027.
  • The current HandyDART phone line will remain as a booking option after the software has been introduced. 

DABC is pleased to learn of these positive changes, which will provide HandyDART users with more flexibility and increase their ability to participate in society.

Read TransLink’s media release for more information.